Velwins Casino Privacy Policy

At Velwins, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access and use our services at velwins.co. By registering an account and using our platform, you agree to the practices described in this document. We encourage you to read this policy carefully before using our velwins casino online services.

1. Who We Are

We operate Velwins Casino as a licensed online gaming platform governed by the laws of Anjouan and the regulations of the Anjouan Offshore Financial Authority. Our services are provided in English and are primarily directed at players accessing us through our /en-my locale path. If you have any questions about this policy, please contact us at support@velwins.pro.

2. Information We Collect

When you register and use our services, we may collect the following types of personal data:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued photo identification (passport, driving licence, or national ID card)
• Proof of address such as a recent utility bill
• Payment information, including card details and e-wallet account data
• Login credentials and account activity on the velwins login page
• IP address, device type, browser type, and geolocation data
• Gaming history, transaction records, and bonus usage patterns

We collect this information directly from you during registration, through your use of our platform, and via automated technical means when you interact with our website.

3. How We Use Your Personal Data

At Velwins Casino, we use the information we collect for a number of clearly defined purposes:

• To verify your identity and comply with Know Your Customer (KYC) requirements before processing any withdrawal or betting activity
• To manage your account, process deposits and withdrawals, and administer bonuses such as the velwins bonus and velwins free spins offers
• To detect and prevent fraud, money laundering, and misuse of our services
• To ensure you are not accessing us from a restricted jurisdiction, including Austria, France, Denmark, Germany, Spain, the United Kingdom, the USA, and other prohibited regions
• To send you service-related communications and promotional offers where you have given consent
• To improve our platform, fix technical issues, and personalise your experience
• To comply with our legal and regulatory obligations under Anjouan law

4. Identity Verification and KYC

We at Velwins Casino take our verification obligations seriously. Before we authorise any withdrawal, we may request a valid photo ID, a selfie, proof of residential address, or ask you to complete a verification call. We reserve the right to re-run identity checks at any point during our relationship with you. Failure to provide the required documents may result in delays or refusal of withdrawals in accordance with our Terms and Conditions.

5. Cookies and Tracking Technologies

Our Velwins platform uses cookies and similar tracking technologies to ensure the proper functioning of our website and to enhance your experience. These include:

• Essential cookies: Required for the velwins casino login process and core site functionality
• Analytical cookies: Help us understand how visitors interact with our pages
• Marketing cookies: Used to deliver relevant promotions, including velwins promo code offers and event-based campaigns
• Session cookies: Temporarily stored while you browse and automatically deleted when you close your browser

You may adjust your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our velwins online casino services.

6. Payment Data and Financial Information

We process payments exclusively in EUR. Our accepted deposit methods include Neteller and Skrill. Withdrawals are returned to the original payment method used to fund your account. We apply a minimum withdrawal of 10 EUR per transaction and enforce monthly withdrawal limits based on your VIP level. An 8% fee with a minimum of 4 EUR applies to withdrawals where your deposit has not been wagered at least once.

All payment data is handled with strict security measures. We do not store full card numbers on our servers and work with certified payment processors to ensure the safety of your financial information.

7. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With our licensed game providers, including Pragmatic Play, Hacksaw Gaming, Play'n GO, Spinomenal, and others, as required for game delivery
• With payment processors such as Neteller and Skrill to facilitate transactions
• With regulatory and law enforcement authorities when required by applicable law
• With fraud prevention and identity verification services
• With our technical service providers who assist us in operating the Velwins Casino platform

All third parties we work with are contractually bound to handle your data securely and in accordance with applicable data protection standards.

8. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations. Transaction records and KYC documents may be kept for extended periods to comply with anti-money laundering legislation. Once the retention period expires, we securely delete or anonymise your data.

9. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain types of data processing
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us directly at support@velwins.pro or reach our KYC team at kyc@velwins.pro.

10. Security of Your Data

At Velwins, we implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our velwins casino online platform uses SSL encryption to secure all data transmitted between your device and our servers. Access to your data within our organisation is restricted to authorised personnel only.

11. VPN and Location Masking

You are strictly prohibited from using a VPN, proxy, or any service that masks your real location when accessing our platform. We may use technical means to detect and block such attempts. If we discover that your account has been accessed using prohibited tools, we reserve the right to suspend your account and void any associated balances or winnings.

12. Children and Minors

Our services are intended exclusively for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has registered an account, we will immediately close that account and delete all associated data.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes through our platform or via email. Your continued use of our Velwins Casino services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to our support team:

• Email: support@velwins.pro
• KYC enquiries: kyc@velwins.pro
• Live Chat: Available 24/7 directly on our website

We are committed to responding to all privacy-related enquiries promptly and transparently.