Velwins Casino Terms and Conditions

Welcome to Velwins Casino. By accessing or using our website at https://velwins.co, you agree to be bound by these Terms and Conditions in their entirety. At Velwins, we ask that you read this document carefully before registering an account or placing any bets. These Terms govern your use of our platform, including all games, promotions, bonuses, and support services we provide. If you do not agree with any part of these Terms, you must not use our services.

1. About Us and Licensing

At Velwins Casino, we operate as a licensed online gaming platform governed by the laws of Anjouan and regulated by the Anjouan Offshore Financial Authority. Our registered address and licensing details are available upon request through our support team at support@velwins.pro. We are committed to operating with full transparency and in compliance with applicable regulatory frameworks. Our Velwins online casino is designed to serve players in permitted jurisdictions only, and we reserve the right to restrict access at any time where required by law or regulation.

2. Eligibility and Registration

To use our services at Velwins Casino, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country not listed in our Restricted Countries section below.
• You must complete our registration form personally and accept these Terms before any use of the platform.
• You may only hold one account with us. Duplicate accounts will be closed and any associated balances may be forfeited.
• You must not use a VPN, proxy, or similar service that masks or manipulates the identification of your real location.

We require identity verification before you are permitted to bet or withdraw. This includes a valid photo ID (passport, driving licence or national ID card) and a recent utility bill as proof of residence. We also reserve the right to request a selfie, conduct a verification call, or re-run identity checks at any point in our ongoing relationship with you. There is no account casino option available at Velwins Casino — full registration and KYC compliance is mandatory. For KYC-related queries, you may contact us at kyc@velwins.pro.

3. Restricted Countries and Prohibited Jurisdictions

We do not accept registrations or permit use of our services from residents of, or persons accessing our website from, the following restricted countries:

• Austria
• France and its overseas territories
• Denmark
• Germany
• Spain
• The Union of Comoros
• The United Kingdom
• The United States of America and its territories
• All FATF blacklisted countries
• Any other jurisdiction deemed prohibited by the Anjouan Offshore Financial Authority

At Velwins, we additionally impose a partial restriction under Clause 2.1: players residing in Brazil, Japan, or Hungary are prohibited from receiving all bonus types with the sole exception of cashback. Withdrawals and refunds cannot be guaranteed where a customer has breached our restricted-use policy. We reserve the right to void balances and close accounts where access has been obtained in violation of these geographical restrictions.

4. Deposits and Withdrawals

4.1 Deposits

Our Velwins Casino accepts deposits in EUR only, with a minimum deposit amount of 25 EUR. We currently support Neteller and Skrill as deposit methods.

4.2 Withdrawals

All withdrawals at Velwins Casino are processed back to the original payment method used to fund your account, including debit cards, credit cards, bank accounts, or e-wallets. Our minimum withdrawal amount is 10 EUR per transaction, or the full account balance when closing your account.

The following monthly withdrawal limits apply:

• If your balance is at least 10 times the total sum of your deposits, withdrawals are capped at 5,000 EUR per month.
• In all other cases, the maximum withdrawal amount is 10,000 EUR per month.
• VIP level withdrawal limits range from 500 EUR at Level 1 to 2,000 EUR at Level 15, with individual limits applied from Level 16 upward.

We apply an 8% fee with a minimum of 4 EUR to any withdrawal where the deposited funds have not been wagered at least once. We reserve the right to request identity verification before processing any withdrawal. Our total aggregate liability to you is capped at the lower of the value of bets placed or 500 EUR.

5. Bonuses and Promotions

5.1 Welcome Bonus Pack

At Velwins, we offer a Welcome Bonus Pack of 400% across five deposits up to 2,200 EUR plus 350 Free Spins. The package is structured as follows:

• 1st Deposit: 100% up to 500 EUR + 100 Free Spins + 1 Wheel Respin
• 2nd Deposit: 80% up to 200 EUR + 50 Free Spins + 1 Wheel Respin
• 3rd Deposit: 70% up to 500 EUR + 100 Free Spins + 1 Wheel Respin
• 4th Deposit: 50% up to 500 EUR + 1 Wheel Respin (no free spins)
• 5th Deposit: 100% up to 500 EUR + 100 Free Spins + 1 Wheel Respin

Minimum deposit for bonus activation is 25 EUR. Wagering requirements are 40x the bonus amount, and 35x on free spin winnings. The maximum bet while any bonus is active is 5 EUR. Bonuses expire 10 days from activation, after which the bonus and all derived winnings are cancelled. Maximum conversion is 5x the bonus amount; any amount exceeding this cap is voided prior to withdrawal. Free spin winnings are subject to a dual cap of 100 EUR to the bonus balance and 100 EUR to the real balance.

5.2 Ongoing Promotions

Our Velwins Casino bonus programme includes a wide range of ongoing promotions. A Velwins no deposit bonus may be available through specific registration offers, and our Velwins free spins are regularly distributed through loyalty activities and reload campaigns. The Velwins bonus portfolio currently includes:

• Daily Cashback in real cash up to 35%
• Velwins Final Lap — 55% up to 5,000 EUR + 55 FS
• Friday Fortune — from 30% to 65%
• Midweek Magic — from 25% to 50%
• Wednesday Reload — 50% up to 500 EUR + 50 FS
• Weekend Reload — extra 50% real cash
• Fortune Set No.1, No.2 and No.3 — each 20% up to 1,000 EUR + 70 FS
• Sport Welcome Package — 300% up to 1,000 EUR across first three deposits
• Welcome Sport No Risk Bet — 125% up to 300 EUR on first deposit

A Velwins promo code may be required to activate certain offers. Players should check the Promotions section for current Velwins bonus codes and eligibility conditions. All bonuses are subject to general bonus terms outlined in this document and any specific promotion terms published alongside each offer.

5.3 General Bonus Rules

• One bonus is permitted per person, family, address, email, IP address, phone number, account, card, e-wallet account, and electronic device.
• Only one active bonus is permitted at a time; deposit bonuses are not cumulative.
• Withdrawable funds are spent before bonus funds in all cases.
• A withdrawal request made before wagering completion will result in the cancellation of the active bonus and all associated winnings.
• While any casino bonus is active, the use of funds for sports betting is strictly prohibited and any such activity is deemed bonus manipulation, resulting in cancellation of all active bonuses and forfeiture of related winnings.

6. Wagering Contribution Rates

At Velwins Casino, not all games contribute equally towards wagering requirements. The following contribution rates apply:

• Slots and Other Games: 100%
• Texas Hold'em and Other Table Games: 0%
• Video Poker: 0%
• Roulette and Blackjack: 0%
• Baccarat and Craps: 0%
• Crash Games: 0%

Certain named slots are reduced to 20% contribution, and a further catalogue of several hundred titles carries a 0% contribution rate including all crash and instant games. Approximately 120 named titles are unplayable while a bonus is active. The live casino floor is entirely inaccessible during active bonus periods.

7. VIP Programme and Loyalty

Our Velwins Casino loyalty programme spans 30 VIP levels, each carrying a defined cashback rate, withdrawal limit, and New Year gift. Cashback rates range from 10% at Levels 1–5 up to 35% at Level 30. A personal manager is assigned from Level 16 upward. The rakeback column is currently empty across all thirty levels. Our Velwins loyalty experience also includes Daily Missions, a Reward Center, Lucky Wheel, Lucky Boxes, a Daily Bonus Map, Shop, Tournaments, and a Bonus Station Map.

Lucky Boxes are virtual chests containing random prizes, purchasable with real funds or internal coins. Cash prizes credited through Lucky Boxes are not subject to wagering. Please note that the Lucky Box feature is currently in beta-test stage. We are not liable for any losses caused by potential malfunctions during this testing period. We reserve the right to suspend this feature, void associated balances, or adjust prize structures at any time without retroactive effect.

8. Games and Platform

At Velwins, we offer a library of over 10,354 titles across slots, live casino, jackpot games, table games, video poker, crash games, and more. Our platform is available on desktop and mobile browser. Although there is no dedicated Velwins app available for download, all pages of our site are fully mobile-optimised across all modern devices and screen resolutions. Players searching for the Velwins casino app or a Velwins casino applicatie should note that our mobile browser experience is our primary mobile offering. The Velwins login and Velwins Casino login are accessible at https://velwins.co from any compatible device.

9. Responsible Gaming

At Velwins Casino, we are committed to promoting responsible gambling. We offer tools including deposit limits, session reminders, and self-exclusion options. If you believe your gambling may be causing harm, we encourage you to contact our support team via live chat 24/7 or at support@velwins.pro. We reserve the right to impose limits or suspend accounts where we have concern for a player's wellbeing.

10. Prohibited Activities

When using our services, you must not:

• Use a VPN, proxy server, or any tool to disguise your geographical location.
• Open more than one account on our platform.
• Engage in collusion, fraud, or any form of cheating.
• Use automated software, bots, or scripts to interact with our platform.
• Exploit software errors or vulnerabilities for financial gain.
• Conduct or attempt to conduct money laundering through our services.

11. Limitation of Liability

Our total aggregate liability to you in connection with your use of our services is capped at the lower of the total value of bets placed by you or 500 EUR. We are not liable for service interruptions, technical failures, or matters beyond our reasonable control. Section 13 of these Terms addresses force majeure events in full detail. For complaints, please refer to Section 21 of these Terms and contact us at support@velwins.pro or via our 24/7 live chat service.

12. Amendments to These Terms

We at Velwins Casino reserve the right to amend these Terms and Conditions at any time. We will notify registered users of material changes where reasonably practicable. Your continued use of our platform following any amendment constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to remain informed of any updates.

13. Governing Law

These Terms and Conditions are governed by the laws of Anjouan and subject to the regulatory authority of the Anjouan Offshore Financial Authority. By using the Velwins online casino, you agree that any disputes arising from your use of our services shall be subject to the jurisdiction and procedures set out in these Terms. For all enquiries, contact us at support@velwins.pro.